Case studies Making sense of millennial marketing These digital natives still want the human touch. Managers are your most important communication channel Never underestimate the influence of middle management Connecting with customers in Africa As companies expand their African footprint, they need marketing and brand solutions that connect with new customers. More than an event. An experience. Successful events are in the details. Structuring a future-fit communication function A centre excellence established your authority Connecting with call-centre staff These shift workers need to feel part of the team Engaging frontline employees Look after your frontline staff. They’re your customers’ first point of contact.